Toyota Certified Provider

for Social Impact & Reputation Management

Social Impact

Connect with your future customers

Social Media has become so critical to businesses and their customer relationships. After all, 84% of auto shoppers are Facebook users and more than half said they are influenced by a dealer’s Facebook page. By building a large fan base, you create advocates who endorse your messages to all their friends, family and community, connecting you to your future customers.

Reputation Management

It follows you everywhere, you can’t ignore it

To help understand why managing your dealership’s online reputation is so critical, think about this: 67% of car buyers use online reviews when selecting a dealership and 90% of customers who read online reviews claim that positive reviews influenced buying decisions and 86% said buying decisions were impacted by negative reviews.

 

Instantly rectify the situation.

 

Our custom review portal works to increase your number of reviews while filtering out negative ones. When a customer is dissatisfied, they’re prompted to fill out a brief form detailing their experience. This information is sent to you immediately so your staff can rectify the situation and, hopefully, turn the negative review into a positive one. This method helps to improve and defend your online reputation and increase customer satisfaction.

Toyota Full-Service Packages

  • Toyota FULL-SERVICE Reputation Management & Social Impact Bundle

  • $899/MO.
    • Includes all of the features of Toyota Full-Service Reputation Management & Social Impact packages (including additional Paid Social advertising)
    Monthly Bonus Features
    • Website linked to review portal
    • Repost positive reviews to social media sites
    • Website slider for review portal integration

  • ENROLL
  • Toyota FULL-SERVICE Social Impact

  • $499/MO.
  • Build-out Month includes:
    • Assessment & strategic planning
    • Custom design, profiles, skins & setup for social channels
    • Integration of social media with business website
    • Custom website sliders
    Month Two & Ongoing
    • Dedicated support
    • Post original & relevant content
    • Minimum of 15 Facebook posts which are shared to Twitter with ongoing monitoring
    • Monthly strategy call with specialists
    • Targeted “tags” in posts, comments & Likes
    • Monitor topics and reviews
    • Robust reporting of Viral Reach, Page Consumption & Likes

  • ENROLL
  • ToyotaFULL-SERVICEReputation Management

  • $499/MO.
  • Build-out Month includes:
    • Assessment & strategic planning
    • Design and launch a branded review portal
    • Custom emails & cards to encourage reviews
    Month Two & Ongoing
    • Claim & monitor four review sites
    • Automated email survey filters negative reviews
    • Robust reporting of postings, site ratings & customer interactions
    • Dedicated support
    • Daily alerts & response for “Hot Issue” (negative) reviews
    • Continuously monitor web chatter & provide alerts
    • Dispute all slanderous reviews
    • Monthly strategy call with specialist
    • Optimize Google My Business listing

  • ENROLL

Toyota Self-Service Package

Reputation Management & Social Impact Bundle

  • Toyota SELF-SERVICE BUNDLE

  • $399/MO.
  • Month-one Build-out Includes:
    • Assessment & strategic planning
    • Custom design, profiles & setup for all channels
    • Integration of social media with business website
    • Custom website sliders
    • Design & launch a branded review portal
    • Custom emails & cards to encourage reviews
    Month Two & Ongoing
    • Robust reporting of Viral Reach, Page Consumption & Likes for Social Impact
    • Automated email survey filters negative reviews
    • Robust reporting of postings, site ratings & customer interactions for Reputation Management
    • Dedicated support

  • ENROLL

Social Impact Add-Ons

Paid Social Advertising — $750/mo minimum

Enroll

Enroll Today

Follow these 3 easy steps to enroll

1. Go to www.tmsusaconnect.com and log in

2. Click on “Tools”

3. Click on “Registration” to access the enrollment form.

Please note: Only ELMS admins have the ability to enroll.

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