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REPUTATION MANAGEMENT

Building a successful and reputable dealership comes with challenges, especially when success relies so much on customer reviews. The tiniest disagreement can tarnish your reputation and affect performance.  Think about this: 67% of car buyers use online reviews when selecting a dealership and four out of five customers change where they shop based on negative reviews!

Relax. That’s where we come in.

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Food For Thought.

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Ratings are more important than reviews:
83% of consumers rely on star ratings, even if they don’t read the reviews.

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Good reviews can draw people in from other areas: 74% of people say they would drive 20-60 miles to shop at a dealership with good reviews.

Source: Ally Auto Magazine, July 2015.

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The devil is in the details.

We’ll make sure that your name, address, phone number, website URL and hours are correct and consistent across all review and local citation sites so that you never run the risk of losing any business.

Communication is key.

We work closely with you to customize a response to your reviews. Responding to negative reviews presents the opportunity to prove your customer service skills and turn negative feedback into a positive reflection on your brand. In addition, we create a portal to drive positive reviews to our recommended review sites (Google, Yelp, Cars, Edmunds, DealerRater), as well as deflect negative reviews.

Staying connected.

We connect to your DMS system so that when a customer comes in to buy or service a car, they will receive an automated email within 24 hours asking them to review their experience.  Having this email go out so quickly makes them more likely to leave a review while the experience is still fresh in their mind.

Why Online Reviews Matter to Local SEO

Local search engines love online reviews for one primary reasons – consumers love online reviews.  They’re in the business of providing people on-the-go or at home with the most accurate information to help them make decisions around their future purchases. In addition, online reviews are thought to make up 10% of how Google and other search engines decide to rank search results.

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Bundle and Save

Can’t decide between social media and reputation management? Do both! It has been proven that the combination of the two drives more reviews, so we’ll do our part by constantly managing your page with fresh content in a cycle of at least 15 posts per month.

Social MediaBundle Now!

As an added bonus, we’ll also:

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Link your website to a review portal

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Repost positive reviews to social media sites

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Add a website slider for review portal integration

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Privacy Policy

L2TMedia takes your privacy seriously and is committed to safeguarding your privacy online. This Policy is effective on January 1, 2016.

Because we do gather certain types of information from visitors to our sites, we have developed a privacy statement to help you understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information we gather, how it is used, and how you can gain access to and edit any data that we’ve collected about you at any time.

L2TMedia respects the privacy of individuals who visit our website, send us email or participate in features/services we offer online. L2TMedia collects information online primarily to provide our visitors with a more relevant experience on our sites.

By visiting l2tmedia.com or using our products, you agree to the terms of this Privacy Policy. L2TMeida is the sole owner of the information collected on this site. We collect personal information that you submit to us voluntarily. We do not sell or rent personal information to anyone, and will not share it with third parties.

As you use our site or products, certain passive information may also be collected, including your Internet Protocol address, browser type and operating system. We also use cookies, web beacons and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and viewed. This type of information is collected to make our products more useful to you. We collect the domain name and email address (where possible) of visitors to our web page, the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit and user-specific information on what pages consumers access or visit.


If you do not want to receive email from us in the future, follow the unsubscribe instructions included in those emails or you can contact us via one of the methods listed below. Persons who supply us with their telephone numbers online will only receive telephone contact from us. If you do not wish to receive telephone calls, please let us know via one of the contact methods below.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us via one of the methods listed below. Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access and correct this information by contacting us via one of the methods listed below. Upon request we offer visitors the ability to have inaccuracies corrected in their contact information. If you feel that this site is not following its stated information policy, contact us at the methods listed below.


Contact Methods

If you have questions concerning this Privacy Policy, contact us by email to info@l2tmedia.com, calling 888.227.1132 or writing to us at L2TMedia, 1840 Oak Ave., Evanston, IL 60201.